FAQs
OUR CANDLES:
What are our candles made of?
Soy wax-
Our candles are made of soy wax which is derived from a vegetable (soybeans), a renewable resource, is biodegradable and cleans up very easily with soap and water. This type of candle has a lower melting point than other waxes, this makes it last longer (out candles burn for approximately 40 hours).
Cotton wick-
We use lead-free cotton wicks to make our candles.
100% essential oils-
Our candles are fragranced with high quality natural essential oils. Essential oils are compounds extracted from plants. The unique aromatic compounds give each essential oil its characteristic essence. Essential oils are obtained through distillation or mechanical methods, such as cold pressing. These plant-based oils are often used in aromatherapy, a form of alternative medicine that employs plant extracts to support health and well-being. Each blend was carefully crafted after each Ottawa neighbourhood.
Dye free
Hand poured in small batches in Ottawa
Can our candles be recycled?
Our candles can, absolutely, be recycled. You can even bring your old candle jar back to us so it can be reused for a 10% discount on your next purchase.
ORDERS:
Where can I find The Valley Candle Co. candles in my area?
You can find our candles here online and at the following locations for the 2025 season:
Cafe Les Saisons Coffee
232 Chemin Old Chelsea, Chelsea
Hokum
809 Bank Street, The Glebe
Le Palmier
40 Chemin Scott, Chelsea
Milk Shop
45 William Street, Byward Market
Nu Grocery
143 Main Street, Old Ottawa East
Ottawa Christmas Market
Lansdowne Park, The Glebe
Ottawa Street Markets, The Farm Store|
1805 Gaspe Avenue, Manor Park
Red Door Provisions
|117 Beechwood Avenue, Rockcliffe Park
The Vanier BIA store
102-261 Montréal Road, Vanier
How long do orders take to be processed?
Our candles are hand poured in small batches. They takes us about 3-5 days to process your orders. If you have a specific timeline, please let us know and we will do our best to accommodate.
Do you have more Ottawa neighbourhoods available?
We have 26 Ottawa neighbourhoods for sale. We are busily working to capture all of Ottawa's special locales. If you have a neighbourhood request or idea, please let us know via our Contact page. WE can also do custom candles on request.
Do you do custom candles?
We would love to create a special scent and concept for you. Please contact us for pricing details and to inquire for more details on our Contact page.
Do you offer wholesale?
Please email us for wholesale opportunities.
RETURNS:
What is your return policy?
Please contact us if you have any problems with your product.
Shipping costs are non-refundable. Returns are the responsibility of the customer.
SHIPPING:
What is your shipping policy?
After your candle has been hand poured (3-5 days processing time), typical shipping times are between 1-5 business days in Canada. We do not offer international shipping at this time. For special circumstances, please reach out through our Contact page.
We also offer local delivery using a local platform Trexity, candles straight to your door.
Please note that shipments COULD be slower due to Covid-19 impacts.
Do you offer pickup?
Yes, we offer local pickup. Please contact us through our Contact page to inquire about where we are located.